Return & Refund Policy

Cancellations

Orders may be cancelled before they have been shipped or, where applicable, before production has started.

If your cancellation request is submitted within this timeframe, you will receive a full refund to your original payment method.

Once an order has already been shipped or production has begun, we may no longer be able to cancel the order.

If you would like to request a cancellation, please contact us as soon as possible at info@closetemma.com.

Returns

We accept returns for eligible products.

Customers may request a return within 30 calendar days of receiving their order. To qualify for a return, the item must be unused, unworn, and in the same condition in which it was received. The product should also be returned in its original packaging where possible.

To process your return, we may require proof of purchase, such as your order confirmation or receipt.

Before sending any item back, please contact our customer service team at info@closetemma.com so that we can provide you with the appropriate return instructions and return address.

Return Shipping Costs

If a return is requested because you have changed your mind or the product is otherwise no longer wanted, the customer is generally responsible for the return shipping costs.

The exact cost will depend on the shipping provider and service selected.

If your order arrives damaged, defective, or incorrect due to an error on our part, please contact us before returning the item. In such cases, Emma's Closet will provide further instructions regarding the return and applicable shipping costs.

Return Address

Please contact info@closetemma.com before sending any return.

We do not recommend sending a package to an address provided on a previous version of this policy, as return locations may vary depending on your order and circumstances.

Return Processing

Once we receive your returned package, we will inspect the item to determine whether it meets the return requirements.

Eligible returns are normally processed within 3–5 business days after the returned parcel has been received.

If you use a tracked shipping service, please keep your tracking information and check the delivery status before contacting our customer service team regarding the arrival of your return.

Once your return has been processed, we will send you a confirmation by email.

Important Notes

Certain products may not be eligible for return, including custom-made or personalized items, where permitted by applicable law.

If the return is initiated for reasons that are not related to an error, damage, or defect caused by Emma's Closet, the customer may be responsible for the return shipping costs.

If an item was received damaged, defective, or incorrect due to an error on our part, please contact us at info@closetemma.com so we can assist you.

No restocking fee will be charged for eligible product returns.

Nothing in this policy is intended to limit any mandatory consumer rights that may apply under applicable law.

Refunds

Once your returned item has been received and inspected, we will send you an email confirming that we have received your return.

We will then notify you whether your refund has been approved or declined based on the applicable return requirements.

If your refund is approved, the amount will be returned to your original payment method.

Please allow some processing time for the refund to appear in your bank account or on your credit card statement. The exact timeframe can vary depending on your payment provider or financial institution.

Late or Missing Refunds

If you have been notified that your refund has been processed but you have not received it yet, please take the following steps:

1. Check your bank account or payment account again.
2. Contact your credit card company or payment provider, as refunds may take some time to appear.
3. Contact your bank to confirm whether the refund is still being processed.
4. If you have completed these steps and your refund is still missing, contact us at info@closetemma.com.

Our customer service team will be happy to help you investigate the status of your refund.