Shipping Policy
Shipping Policy
At Emma's Closet, we are committed to making your shopping experience as smooth as possible, including getting your order delivered safely and efficiently.
Order Processing
Orders are typically processed within 3–7 business days after your payment has been successfully confirmed.
Once your order has been processed and shipped, you will receive a shipping confirmation email when tracking information is available.
Please note that processing times may be longer during holidays, promotions, or periods of high order volume.
Estimated Shipping Times
Delivery times depend on your destination.
| Destination | Processing Time | Estimated Shipping Time |
|---|---|---|
| United States | 3–7 business days | 6–12 business days |
| Canada | 3–7 business days | 8–15 business days |
| New Zealand | 3–7 business days | 8–15 business days |
| United Kingdom | 3–7 business days | 6–10 business days |
| France | 3–7 business days | 6–10 business days |
| Germany | 3–7 business days | 6–10 business days |
| Italy | 3–7 business days | 6–10 business days |
| Spain | 3–7 business days | 6–10 business days |
| Netherlands | 3–7 business days | 6–10 business days |
| Belgium | 3–7 business days | 6–10 business days |
| Australia | 3–7 business days | 6–10 business days |
| Norway | 3–7 business days | 8–10 business days |
| Mexico | 3–7 business days | 10–15 business days |
Shipping times are estimates and are not guaranteed. Delays may occur due to customs, weather, public holidays, carrier disruptions, or other circumstances beyond our control.
Shipping Methods
Depending on your location, the following shipping options may be available:
- Standard Shipping
- Expedited Shipping
- Free Shipping
The available shipping methods and applicable costs will be shown at checkout.
Shipping Rates
Standard Shipping: USD $8.99
Expedited Shipping: USD $13.99
Free Shipping
We offer free shipping on orders of USD $79 or more, where applicable.
Tracking Your Order
Once your order has been shipped, tracking information will be sent to you by email when available.
Please allow some time for tracking information to update after your package has been handed over to the carrier.
If your tracking information has not updated for an extended period, please contact us at info@closetemma.com.
Shipping Address
Please make sure that your shipping address is complete and accurate before completing your purchase.
If you notice an error in your shipping information, contact us as soon as possible at info@closetemma.com. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
International Shipping
Emma's Closet ships to many countries worldwide. Available destinations may vary depending on carrier availability and local restrictions.
International orders may be subject to customs clearance procedures, which can affect delivery times.
Customs, Duties & Taxes
Depending on the destination, your order may be subject to customs duties, import taxes, VAT, or other charges imposed by local authorities.
Any applicable customs duties, taxes, or import fees are generally the responsibility of the customer unless otherwise stated at checkout.
Emma's Closet does not control the amount or timing of customs charges imposed by the destination country.
Delayed, Lost, or Damaged Packages
Although we work with shipping providers to ensure orders are delivered safely and on time, Emma's Closet cannot be responsible for delays caused by circumstances outside our reasonable control.
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at info@closetemma.com.
For damaged packages, please include your order number and, where possible, photographs of the package and product so that we can investigate the issue.
Contact Us
If you have any questions regarding your shipment, delivery, or order, please contact:
Emma's Closet
Email: info@closetemma.com